Shipping policy
Originals — Inquire to Acquire Original paintings are shipped within the contiguous United States only at this time. Because each piece is one of a kind, shipping is handled individually based on the artwork's size, weight, and destination.
During the inquiry process, we will determine the appropriate packaging — either a custom box or a wooden crate — and provide you with an exact shipping quote before your purchase is finalized. The carrier will be selected based on the safest and most reliable option for your specific piece (FedEx, UPS, or equivalent).
Once packaging and shipping costs are confirmed and full payment is received, please allow:
- 3–5 business days for packaging and preparation
- 5–7 business days for domestic ground delivery
All original paintings require a signature upon delivery to ensure your piece arrives safely and is properly received.
We are not responsible for delays caused by the carrier once the artwork has been handed off. If your shipment is delayed, we will do our best to assist you in tracking and resolving the issue.
Prints & Editions All prints are custom printed on demand. Please allow:
- Up to 5 business days for printing and packing
- 5–7 additional business days for domestic ground delivery within the contiguous United States
Total estimated delivery time is 10–12 business days from the date of purchase.
If you need a print by a specific date, please contact us before placing your order at info@maytealquicira.com and we will do our best to accommodate your timeline.
Alaska & Hawaii Shipping to Alaska and Hawaii is available for prints. Please contact us at info@maytealquicira.com for a shipping quote before placing your order, as rates and timelines will vary.
International Shipping International shipping is not available at this time. We hope to offer this in the future — sign up for our newsletter to be notified of updates.
Address Changes If you provided an incorrect or incomplete shipping address at checkout, please contact us immediately at info@maytealquicira.com. We cannot guarantee address changes once an order has been shipped. Any additional shipping costs resulting from an incorrect address will be the responsibility of the buyer.
Lost or Damaged Shipments If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and original packaging. We will work with you to resolve the issue. Please refer to our Refund & Return Policy for full details.
We are not responsible for carrier delays, customs holds, or events outside of our control once a shipment has been handed off to the carrier.
Questions? Contact us at info@maytealquicira.com we're happy to help.